The solution is to have the person send their pirnt job as an attachment to the Communications Copy Mail Center at B042CMU@UW.EDU.
This information is available on this page in the Info Index:
https://staffweb.lib.washington.edu/units/information-services/Info-Index/c/color-copying-printing
This problem was resolved. It was discovered that the paper tray settings for the 8.5x11 tray were set for 11x17.