Please read this email exchange about the Dawg Prints color printer in the Allen lobby:
Hello, The color printer would not print an 11” x 17” size document this morning. The patron was printing from an adobe .pdf, I did not see how she set up the print formatting. The printer indicated it was receiving the data, (led light was flashing etc.) but would not print. I asked the patron to try sending three times with the same results so I temporarily put the color printer out of order. I tested it later using smaller size paper and a random color document, that seemed to work okay. I wasn’t sure if I should take it off line because of the one print job. Perhaps printing from a .pdf is causing problems. Coincidentally the read-out was indicating tray 3 is low/empty, I added some paper but it still gave the same message. Tom Wallace Suzzallo Reference
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| Shaun Stoddard via RT | Wed, Dec 7, 2011 at 10:26 AM |
| Reply-To: uwcshelp@u.washington.edu To: adamhall@uw.edu |
Hi Tom,
Thanks for reporting this. It sounds like, if the printer's LED was blinking
but there was no error message, that this particular job was probably just
taking an extended amount of time to print. Unfortunately, certain jobs
occasionally cause the printer to have to process for a very long time. After
the restart, the job was most likely cleared from the system and that is why
you were able to print the other jobs. So the printer is most likely fine to
use now.
PDF's do seem more likely to cause this issue. They will usually take a little
bit longer than other jobs, but occasionally they cause this issue. I would
suggest in the future, if the patron no longer is able to wait for the job,
give them a refund info card and cancel the job using the red button on the
control panel in order to free it up for other jobs.
These 7760 printers do seem to occasionally give false Low Paper or Tray Empty
messages. I would suggest trying to pull it out one more time and back in and
see if the message still stays. I'll check it out next time I'm in the area to
see if it seems more persistent.
Thanks,
Shaun Stoddard
Dawg Prints Program |
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