See James’ email below about the problem we’ve been seeing with the scanners getting stuck in a reboot. If you find any scanner in this state
- Press the small, white button on the back of the upper monitor mount.
- Wait for the power lights for both monitors to go amber; then press the button again.
- Wait for the monitor to restart and come back to the scan screen. This can take 1 full minute or more.
- If the scanners does not come back to the scan screen, repeat the reboot steps above.
Sent: Monday, June 24, 2019 2:52:58 PM
I just want everyone to be aware of the KIC Station freezing issue. This is being caused by exporting a large amount of scans to email. Either it was a few versions ago or the previous version, the program used to separate the scans into separate emails, but the current version tries to compress the scans into one email which is causing the freezing. I spoke to the vendors who will be working on bringing that feature back. They suggest to advise students not to scan more than 20-30~ pages in non-searchable pdf *to their emails in the meantime and restart the machine.
I just want everyone to be aware of the KIC Station freezing issue. This is being caused by exporting a large amount of scans to email. Either it was a few versions ago or the previous version, the program used to separate the scans into separate emails, but the current version tries to compress the scans into one email which is causing the freezing. I spoke to the vendors who will be working on bringing that feature back. They suggest to advise students not to scan more than 20-30~ pages in non-searchable pdf *to their emails in the meantime and restart the machine.
Updates to the KIC Program will be coming early July will have a new UI or so I have been told.
Regards,
James Truong
Dawg Prints Administrator
*to save as non-searchable PDF
- Click on the More Options...button
- Click on Quick PDF
- Click on @ email