Tuesday, February 18, 2014

Protocol for Sending People to Staff Offices

If someone inquires in person at one of our public desks about the location of a staff member:
  • Ask if they have an appointment
    • If they say yes, ask for their name
      • Call the staff person and tell them their appointment is here.
    • If they say no
      • Ask them what it is regarding
      • If it is a general research-related question, refer them to the Suzzallo Reference Desk
      • If it is an in-depth research-related question which may require a subject specialist's expertise
        • Call the staff person and explain the circumstances.
        • If the staff person does not answer, give the person their contact information
Never send a person directly to someone's office without the staff person instructing you to do so.