If someone inquires in person at one of our public desks about the location of a staff member:
- Ask if they have an appointment
- If they say yes, ask for their name
- Call the staff person and tell them their appointment is here.
- If they say no
- Ask them what it is regarding
- If it is a general research-related question, refer them to the Suzzallo Reference Desk
- If it is an in-depth research-related question which may require a subject specialist's expertise
- Call the staff person and explain the circumstances.
- If the staff person does not answer, give the person their contact information
Never send a person directly to someone's office without the staff person instructing you to do so.