Hello,
Since the start of the quarter a few of you have reported to us an
issue regarding the printers printing out many pages (50+) of printer
code language (garbage text). We are working to resolve the issue but
have thus far been unable to ascertain why this
is happening. We are asking for your help in the attempt to remedy the
issue.
What Can You Do
Please have the user themselves report the problem directly to us at uwcshelp@u.washington.edu.
Since they will be requesting a refund our IT Team can request some
additional information from the user that is needed to attempt to
diagnose the issue such as operating system they’re using, software
program used to create the document, file type and
what device was used to print the file (personal PC or a library PC).
How to Stop the Printer from Printing the Text
If you encounter the printer printing these pages there should be
an option on the printer screen to cancel the current print job.
If this fails to work.
When there is a pause in the printing cycle turn the power off/on
that will clear all print jobs that have been released to the printer
Please remember there is no need to place an out of order sign on
the printer as this has nothing to do with the physical printer. The
next person printing to the printer will most likely be unaffected by
it.
We apologize for any inconvenience this has and may continue to cause & appreciate your corporation.
Thank you,
DeVon Martin
Program Coordinator, Dawg Prints & Managed Print Services
UW Creative Communications
University of Washington
Ph: 206-543-0523
Email: Devonam@u.washington.edu
